Shipping policy
Where we ship from
All orders ship from a warehouse in the United States.
Where we ship to
We currently ship within the United States only.
Processing time
Orders are processed within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day.
Delivery time
Standard delivery is 5–10 business days from dispatch. Most orders arrive sooner.
Shipping cost
Free shipping on orders over $70. Orders under $70 are charged a flat shipping rate, shown at checkout before you pay.
Tracking
You'll receive a tracking number by email as soon as your order ships. If you haven't received one within 3 business days of ordering, email hello@alturawear.co.
Delays
Carrier delays occasionally happen and are outside our control. If your order hasn't arrived within 15 business days of dispatch, email us and we'll either replace it or refund you.
Lost or stolen packages
If tracking shows delivered but you haven't received your order, check with neighbours and your building first, then email us within 7 days. We'll work with the carrier and make it right.
Incorrect addresses
We ship to the address entered at checkout. If it's wrong, email us within 12 hours and we'll try to correct it before dispatch. Once shipped, we can't reroute.
Questions: hello@alturawear.co